The fax machine is busy, will my fax still be sent?

Oct 18, 2017 | Support, Technical Support

Fax to Email service will make 3 attempts to send the fax approximately every 20 minutes.

After 3 failed attempts it will send you an email stating what has occurred. You will receive a notice within 1 hour, as the system will keep attempting to submit the fax.

Do I pay for undelivered faxes?

Sometimes email takes a little while on the internet, but once your email is received by our server, we will render and deliver it to the recipient, usually within minutes. If anything happens that means the fax hasn't completed or is hasn't successfully delivered, you don't get charged, this means no incomplete or empty faxes. For mass fax broadcasting a fair use rule applies.

How to view and setup Fax Storage

Oct 18, 2017 | Uncategorized

Fax Storage allows you to store all received faxes within your account manager. This default setting allows you to view your faxes from anywhere with internet access and can be disabled in the Account Manager.

Viewing Fax Storage

You can view Fax Storage easily by doing the following:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on Email Fax in the menu bar at the top of the page.
  5. Click on the My Fax you wish to view.
  6. The Fax Plan screen will open. Click the Fax Setup button on the right.

Fax Storage will now display all your faxes.

Disabling Fax Storage

You can disable Fax Storage easily by doing the following:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on Email Fax in the menu bar at the top of the page.
  5. Click on the My Fax you wish to view.
  6. The Fax Plan screen will open. Click the Fax Setup button on the right.
  7. Click Disable if you don't want to keep a copy on the server.

Congratulations, you have disabled Fax Storage.

 

How to send a Fax

Oct 18, 2017 | Support, Technical Support, Tutorials

You can send faxes from any email address. It's as simple as sending an email. All you need to do is send an email to [email protected], replacing FaxNumber with the fax number you are sending to. All emails sent on this address will automatically be faxed to the fax number that you indicate.

For example:

You want to send a fax to +61 02 8211 5111

You need create a new email and send it to [email protected]

You can send to multiple faxes the same way you would send to multiple emails. Only permitted email accounts can send faxes, so be sure to check your fax settings in your Account Manager if you wish to send from multiple emails.

If the fax machine you are sending to doesn't answer or is busy, then our servers will re-try every 10-15 minutes a further 2 times (for a total of 3 attempts). This means a notification of failure may take up to 1 hour to be sent to you.

Can I receive faxes from my old fax number?

Oct 18, 2017 | Support, Technical Support

No, when you order your Fax to Email service you will be given an opportunity to pick your own, unique, local fax number. This number can send and receive faxes from anywhere in the world. It is yours until you cancel the service

To locate your fax number, follow the below steps:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on Email Fax in the menu bar at the top of the page.
  5. The fax number for each plan will be displayed.

The fax number works like a phone number. For international faxes add the international dialing code to the start of the fax number

What is my fax number?

Oct 18, 2017 | Support

When you order your Fax to Email service you will be given an opportunity to pick your own, unique, local fax number. This number can send and receive faxes from anywhere in the world.

To locate your fax number, log in to your Account Manager.

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on Email Fax in the menu bar at the top of the page.
  5. The fax number for each plan will be displayed.

The fax number works like a phone number. For international faxes add the international dialing code to the start of the fax number.